Courses not to be missed
Brilliant Training offers three outstanding signature public courses that provide a highly cost effective method of supercharging you or your team’s skills, knowledge, motivation and performance. Details are:
Brilliant Cold Calling
The secrets of winning new clients with ease (1 Day)
Despite this age of high tech high speed electronic communication cold calling remains the most effective route to your new clients, but ‘oh boy’……if only it wasn’t so scary and such an unpleasant task. In brief, few enjoy doing it and even fewer are good at it, but it is a proven fact that top 5% in any sales organisation take 80% of the sales awards and bonuses, and these 5% are all VERY good at finding those all important new clients.
So just, imagine how it would be if you could effortlessly make those cold calls, without apprehension and fear, and start getting through to the people you would REALLY love to speak with!
On Brilliant Cold Calling - The secrets of winning new clients with ease, you will learn how to develop the perfect cold calling psyche so that you banish fear forever. In addition, you will also learn how to see your telephone as a producer of endless wealth & success and how to understand and utilise the ‘buying cycle’. You will discover how to unleash the hidden power and authority in your voice and how to get through to the REAL decision maker. The importance of FUDS will also be revealed, as will the secret of how to leave a voicemail message so that they call you!
Applicable to people at any level who have to make cold calls, this fantastic one-day course will show you how to talk to more key decision makers then you ever thought possible and how to banish fear and apprehension forever. Take action now, and join the elite 5% who take all the glory!
Click here for additional details and how to book.
Brilliant Presentation Skills
No Fear! (1 Day)
From Fearful to Fearless could well be the title of this one-day course, as amongst other things you will learn powerful techniques that will help you turn nerves and apprehension into super confidence and personnel empowerment. In addition you will learn how to use the hidden power in your voice, increase your personal stature via positive body language, master the hidden secret of non verbal communication and learn the secret of ‘SABS’ so that your presentations, be it to a team of four or a conference of 400 will be a highly professional and enjoyable experience.
Training is carried out in a safe and secure environment and is broken down into easy to digest segments so that you are never left feeling overwhelmed. In addition, great emphasis is placed on the confidence factor so that you feel yourself growing in stature.
Applicable to either the total novice, the inexperienced speaker or someone with limited skill. The Brilliant Presentation Skills - No Fear really will take you from Fearful to Fearless……….Petrified to Powerful, and you will enjoy the experience too!
Click here for additional details and how to book. Presentation
Brilliant Customer Service
Six steps to achieving ecstatically happy customers (1 Day)
In today’s highly competitive market place it is getting harder and harder to differentiate yourself from your competitors and to gain that all important competitive edge, but history shows that it's the people or person who delivers the service that makes a difference!
Research has shown that 15% of customers change supplier because they found a better product. 15% of customers change supplier because they found a cheaper product but 48% of clients ditched their supplier because of bad service.
On Brilliant Customer Service - Six steps to achieving ecstatically happy customers, you will learn a whole host of strategies, techniques and attitudes that will catapult you and your organisations performance into the realms of the super performers.
You will learn how to transform complaints into opportunities as well as learning powerful techniques and skills to ensure you get delighted customers and not just happy ones. In addition, you will discover just what customers really want and more importantly how you can deliver it. You will learn the secret formula of ERAC, so that you can effortlessly diffuse the most unpleasant complaint. You will learn the power of the voice and how ‘tone’ is actually more important than content. In brief, you will learn techniques and tools that when implemented will give you and your organisation a clear advantage over your competitors.
Applicable to anyone who is involved in customer service, this highly effective one day course will show you how to have delighted customers that both enjoy and appreciate the customer service experience you deliver. Take action now and join the elite delivers of Brilliant Customer Service - Six steps to achieving ecstatically happy customers.
© 2006 The Brilliant Training Company | Sitemap | Website disclaimer