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How to Have Delighted Customers

(By Delivering Exceptional Customer Service…..NOW!)

Thank you for ‘clicking through’ to get additional details and booking information about our course Exceptional Customer Service….Now! - A one-day course that really will help you catapult your customer service skills into the league of the super performers.

In a minute you will see the detail of the course content and you will get a taste of the type of skills and attitudes that you will acquire by the end of the day. First, let’s take a few moments to ponder the reality of the situation right now!

It is a proven fact that the thing that customers all around the world want is to receive most of all is GREAT customer service and indeed service actually ranks higher than a ‘low price’ in their list of wants. However, delivering great or even good service is not always easy and so many organisations struggle.

Customer service teams and customer service personnel are often under pressure with time deadlines, client requests, complaints and general enquiries all to deal with, and it is often all to easy to let those all important standards slip. But slip they often do and sadly most of the time, the person or organisation in question doesn’t even notice it.

The result of this is that your customers are less loyal than they could be and on many occasions, they will, as the saying goes ‘vote with their feet’ and depart to find a provider of better service!

Business suffers and profits can dip, all at a time when sales figures can actually be quite good. In brief, you have the business but are simply not servicing it properly and as a result of this, you’re best efforts are constantly being undermined.

So take a few seconds and go through the customer service check list…………

…Do Any Of These Apply To Your Organisation?

• Our customers rarely ever seem to say anything nice about us?
  
  
• Our products are better and cheaper then our competitors, so why do our customers leave us for them?
  
  
• When we have to deal with a dissatisfied customer why is it so often handled badly?
  
  
• We all try hard to deliver good service but our standards are so inconsistent…….and our service is the same.
  
  
• When an angry customer does shout and let off steam, we have no idea how to handle this.
  
  
• We do seem to get too many complaints and not enough compliments!
  
  
• What can we do to make our customers happy and loyal?
  
  
• We know that some of our unhappy customers are ‘bad mouthing us’ but what can we do?
  
  
• We know it is tough to win new customers so how come we can’t keep them.
  
  
• I wish we had more ‘referrals’ from our existing clients. They never seem to spread a good word about us.
  
  
• Just how DO we deliver great customer service?
  
  

Want To Book Now? Click Here

As you can see, there are many scenarios were overall company performance can be seriously damaged by the delivery of service that quite frankly is not good enough.

As we mentioned earlier, great customer service comes top of the list of client’s requirements but ‘poor customer service’ is also the ‘main reason why customers choose to go to another supplier’

So, if you know that the service you deliver could be so much better, then how do you start to deliver the all important exceptional!

Well Here Is The Good News……..

It really is very easy to flip the coin over and start delivering exceptional customer service and so start receiving the multitude of benefits that a client list of VERY HAPPY customers can bring, and the skills needed to deliver highly professional, caring and customer focused service can be acquired just like any other skills. In addition to this, these new skills and attitudes are not difficult to master at all.

On the Brilliant Training Companies one day course Exceptional Customer Service…..Now! you will discover a whole host of skills, attitudes, tools and techniques that will quickly move your level of customer service delivery to new highs…..from good to outstanding……….from ok to delighted………….so that you have exceptionally happy customers who really do start to spread the word about how good your organisation is!

Here is what you will cover on the one-day power course

Course content:

• Why it really has to be exceptional and why it pays such massive rewards
  
  
• Understanding the vital importance of ‘Customer Expectations’
  
  
• What it feels like to be on the receiving end of the good, the bad & the downright ugly!
  
  
• The five basics of great communication
  
  
• The power of ‘effective’ listening and how to REALLY do it
  
  
• How to tap into each of your clients favorite word
  
  
• How to develop the hidden power of your voice when dealing with customers
  
  
• The importance of non verbal messages (body language)
  
  
• How to use body language as a customer service tool
  
  
• What angry customers are REALLY looking for when they complain (and how they don’t even know it?)
  
  
• The eight point plan (in depth) on how to transform an angry customer into a fan.
  
  
• How to diffuse an angry customer.
  
  
• How to be Exceptional all of the time
  

Just imagine if you had all of the above skills, attitudes and ultimately the rewards that delivering exceptional customer service can bring. How would it feel if you and your organisation very quickly become ‘famous’ for delivering the best service in town?

So how and where can you attend a Brilliant Training Customer Service Skills Course?

Want To Book Now? Click Here

Now it is true that training is only as good as the people who deliver it. At the Brilliant Training Company all of our trainers are hand picked and all have a wealth of customer service experience acquired in a wide range of business environments, so you will be trained by people who have ‘been there and done that’ and not by theoretical teachers. In addition, the training is high impact, fast moving, participative and fun. And all of our courses come with a 100% money back guarantee.

In brief, our training is highly effective and it works! But don’t take our word for it, here are what some of our previous delegates had to say:-

Training of the highest quality. Concise and very relevant.
I know this will make a real difference to our business

Jane Gwilliam David, Managing Director
Longford Business Centres

 

Outstanding! Your Company is very aptly named

Nick Medhurst, Chief Executive
Orchard& Shipman plc

 

Training that really delivers what it promises. Enthusiastic,
passionate and very empowering. Highly recommended!

Helen Tindal, Personnel Manager
Campsie & Co

So now it’s decision time! You have the opportunity to make the step that will set you and your organisation apart from your competitors, or, you can stay with the ‘also rans’ of ‘average’ customer service delivery!

To ensure that everyone on the course gets full attention numbers are limited to a maximum of 12 Delegates Per Course and each course is run by TWO highly experienced trainers with international experience of delivering exceptional customer service.

The investment in our one-day customer service course is just £370.00 + VAT and included in this is your course manual, a certificate of completion as well as your lunch plus tea & coffee etc. In addition, all of our courses are covered by a 100% Money Back Guarantee, so you really have nothing to fear.

So now, is the time to TAKE ACTION and learn some new skills, attitudes, tools and techniques that really will make a difference when you next engage with your customers like never before. To reserve your place or places click here to go to our course-booking page

Delivering exceptional customer care really is the one thing that can so easily differentiate you and your organisation from your competitors and remember, it is a fact that any business advantage that an organisation may have will be lost if the customer experience is not of the highest standard!

The customer IS King and customer service IS the one thing that today’s ever more discerning client is looking for. You can get ahead of your competition by becoming a true customer service champion. And remember, at the end of the day you WILL have to deliver some form of service to your clients so why not take that step and reap the rewards of making it EXCEPTIONAL! (Click Here to go to our booking page)

Therefore, if you are involved in delivering customer service in anyway this one-day course is for you! We believe our customer service training is he best you get but places are limited, so take action now and secure your place!

We look forward to meeting you on a course very soon.

Best Regards

The Brilliant TrainingTeam

P.S.
Remember, research shows that over 47% of customers who switch supplier do so in an effort to find ‘better service’ Customer service is the key. Join us on a course soon to join the Customer Service Champions!